Terms of service

Last Updated: June 30, 2026

Welcome to Prime Mart. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

2. Products and Services

We strive to display product descriptions, images, prices, and availability as accurately as possible. However, we do not guarantee that all information is complete, accurate, or error-free.

We reserve the right to:

  • Modify or discontinue products at any time.
  • Correct pricing or product description errors.
  • Limit product quantities.
  • Refuse or cancel any order at our discretion.

3. Orders

By placing an order, you agree that:

  • All information you provide is accurate and complete.
  • You are authorized to use the selected payment method.
  • Your order is subject to acceptance and availability.

We reserve the right to refuse or cancel orders for reasons including suspected fraud, pricing errors, inventory issues, or violations of these Terms.

4. Pricing and Payments

All prices are displayed in the currency selected on our website unless otherwise stated.

We accept secure payments through approved payment providers available at checkout.

Prices may change without prior notice.

5. Shipping and Delivery

We ship internationally to many countries.

Estimated delivery times are provided for reference only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs inspections
  • Weather conditions
  • Public holidays
  • Shipping carriers
  • Events beyond our reasonable control

Customers are responsible for any applicable customs duties, import taxes, VAT/GST, or other government charges unless otherwise stated.

6. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service. Please review it before making a purchase.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, icons, videos, designs, and software, is the property of Prime Mart or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

8. Prohibited Use

You agree not to:

  • Violate any applicable laws or regulations.
  • Use the website for fraudulent or unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload viruses or malicious software.
  • Interfere with the operation or security of the website.
  • Copy or exploit website content without permission.

9. Limitation of Liability

To the maximum extent permitted by law, Prime Mart shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the relevant order.

10. Disclaimer

Our products and services are provided on an "as is" and "as available" basis without warranties of any kind, except as required by applicable law.

We do not guarantee uninterrupted, secure, or error-free operation of the website.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Changes to These Terms

We may update these Terms of Service at any time. Any changes will become effective immediately upon posting on this website.

Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our Contact Us page or by email.

Thank you for choosing Prime Mart.